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Shipping & Returns Policy

Shipping Policy

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1. Shipping Locations:

  • We ship our products to customers within India. International shipping is available upon request; please contact our customer service for more details.

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2. Processing Time:

  • Orders are typically processed within [3- 4] business days after payment is confirmed.

  • Custom or bulk orders may require additional processing time; we will notify you of the expected delivery time.

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3. Shipping Methods:

  • We offer a variety of shipping methods to suit your needs, including standard and expedited shipping options.

  • The available shipping methods and associated cost will be discussed at the time of processing the order.

 

4. Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, and destination of the package.

  • The Shipping costs will be informed at the time of processing the order.

 

6. Delivery Time:

  • Standard delivery times are typically between 3 to 30 business days, depending on the destination and the type of products ordered and quantity.

 

7. Shipping Issues:

  • If there are any issues with your delivery, such as delays, damage, or lost packages, please contact our customer service immediately.

Cancellation/ Return / Exchange Policy

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1. Order Cancellation/ Return / Exchange Policy:

  • Once order is confirmed, the order cannot be cancelled, items cannot be returned or exchanged.

 

2. Damaged or Defective Items:

  • If you receive a damaged or defective item, please mark the same on the transporter copy and inform us with images of the damaged products via email. If we are not informed about the damaged or defective items immediately on receipt of the goods, no claims will be entertained.

 

3. Customer Service Contact:

  • For any questions or concerns regarding our shipping and returns policy, please contact our customer service team at info@konarksolartech.com or 9011034354. 

 

By adhering to this shipping and returns policy, we aim to provide a seamless and satisfying shopping experience for our customers.

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